IT Consultancy, APAC

Function 1 (incl. Expected results)

Maintain and enhance the IT systems of the Regional Office, achieving results such as:

  • Maintain the existing information and communication systems (computer equipment and peripherals/accessories, network and data management, telephone system, etc.) ensuring uninterrupted functioning of the office and conference facilities;
  • Ensure provision of hardware and software support for internal and external users at all levels;
  • Make recommendations on the overall strategy, policies and procedures for smooth administration and maintenance of all office IT systems and facilities, identify and plan future requirements, and recommend and implement technological solutions;
  • Assist with the preparation of technical specifications pertinent to procurement of office hardware, software and network infrastructure components and services, as well as the computer systems, peripherals and accessories.
  • Develop and make recommendations on the policy and procedures impacting the security of the network and data integrity (including backup of strategic data, virus protection, intrusion and user access control);
  • Analyse the current work procedures and methods, as well as specific user requests, identify need for new software applications in response to work requirements, and monitor their design, development, implementation, maintenance and upgrade;
  • Provide remote support on IT matters to the Regional Sub-office;
  • Liaise with internal and external IT specialists, programmers, architects, etc., with regard to the feasibility, implementation, follow up and control upon completion of office IT work projects.


Function 2 (incl. Expected results)

Maintain operations and provide user support, including system and data security, achieving results such as:

  • Provide advice, support and training to users on the operation of office computer systems, network facilities, electronic communication, and on standard/customized software packages;
  • Assist in the maintenance of all systems built against external threats;
  • Assist in trouble-shooting and monitoring of network problems;
  • Participate in regular security monitoring;
  • Ensure backup and restoration procedures for office files and databases;
  • Provide IT support to meetings and events held at APAC Office premises;
  • Update and maintain the IT inventory list.


Function 3 (incl. Expected results)

Ensure effective functioning of the hardware and peripherals of APAC Office, achieving results such as:

  • Successful performance of specific technical functions, including selection, testing and installation of servers, configuration of hardware electronic components and peripherals, and routine repairs;
  • Assist in the installation of commercial and in-house developed software and related upgrades;
  • Ensure proper functioning of personal computers, laptops, tablets and smartphones;
  • Ensure proper functioning and performance of servers, storage and other network equipment;
  • Maintain installation and configuration procedures as well as system standards in accordance with ICAO standards and operational requirements;
  • Use of available means and functionality for improved business results and improved client services.


Function 4 (incl. Expected results)

Complementary functions/duties, achieving results such as:

  • Maintain and update ICAO’s APAC website;
  • Direct and monitor the work performed by external IT contractors;
  • Perform other related duties as assigned.
ICAO Duty Station
Closing Date
ABW Post Reference